Privacy Policy

Effective Date: 20/05/2025
Last Updated: 28/11/2025

Cartizo Innovation (“we”, “our”, “us”) operates a range of mobile applications and digital services, including Zedos, the Landlord Tenant App, and the Agriculture & Livestock App.

We are committed to protecting your privacy and handling your personal information responsibly.

1. Information We Collect

1.1 Information You Provide

• Name
• Email address
• Phone number
• Delivery or location addresses
• Support messages
• Payment-related details (handled by Flutterwave)

1.2 Information Collected Automatically

• Device information
• IP address
• Usage analytics
• Crash logs
• Firebase tokens

1.3 Transaction Information

We record purchase history, confirmations, and discount usage. We do not store card numbers.

2. How We Use Your Information

• Account creation
• Order processing
• Payment handling
• Improving apps and services
• Fraud prevention
• Customer support

3. Legal Basis

• Your consent
• Contract performance
• Legal obligations
• Legitimate interests

4. Sharing Information

We may share limited information with:

• Flutterwave (payments)
• Firebase (auth, storage, analytics)
• Cloud hosting providers

We do not sell personal information.

You will find terms & Conditions within each app, please read them carefully.

5. Data Security

We use encryption, secure authentication, and Firestore rules to protect data.

6. Data Retention

We retain data as long as your account is active or as required by law.

7. Children’s Privacy

Our apps are not intended for children under 13.

8. Your Rights

• Access your data
• Request corrections
• Request account deletion
• Withdraw consent

9. International Transfers

Your data may be stored on servers outside Zambia.

10. Cookies

Our website may use cookies for functionality and analytics.

11. Third-Party Services

We rely on Firebase, Flutterwave, Google Maps APIs, and other integrations depending on the app.

12. Changes

We may update this policy. Updates take effect immediately once posted.

13. Contact Us

Cartizo Innovation
Lusaka, Zambia
Email: support@cartizoinnovation.com
Phone: +260 972 470 019